Asst. Manager – Service & Customer Relations ( Printing / Packaging Machinery)

JOB DESCRIPTION

The Assistant Manager – Technical Service & Customer Relations will be responsible for the following tasks: 

• Oversee and manage the engineering service team for Web offset, Flexo, and Inkjet printing equipment to ensure efficient execution of assigned tasks.
• Ensure timely installation, maintenance, and breakdown support for all equipment.
• Allocate jobs, plan manpower deployment, and manage service schedules effectively.
• Build and maintain strong relationships with key accounts, promptly addressing service-related concerns.
• Support customer retention through proactive service, technical guidance, and problem-solving.
• Ensure proper documentation of all service activities, including manuals, reports, and technical records.
• Implement corrective and preventive actions to continuously enhance service quality.
• Plan manpower allocation, schedules, and workload distribution to optimize operational efficiency.
• Support the introduction, installation, and market development of new Inkjet, Offset, and Flexo products, including technical training and field support.

Qualifications & Competencies

• B. Tech in Mechatronics, Electrical & Electronics or Mechanical engineering 
• An MBA will be an added advantage.
• Strong communication, and relationship-building skills.
• Excellent troubleshooting, problem-solving and organizing abilities.

Minimum Experience

Experience required: 12–15 years.

Experience in Printing Industrial and/or Packaging machinery sector is essential

Minimum managerial experience: 2–3 years