Extensively involved in Contents creation for customer and CIC consultant for Product Explanation.
Duties and responsibilities
- Maintain working knowledge of all products to be a subject matter expert of IT/Consumer electronics products
- Understanding TV and Appliances Product and customer inquiry and able to create troubleshooting scenario to make guideline contents
- Researches and identifies appropriate solutions; Create technical training course for CIC consultant of all skill levels on a variety of product knowledge
- Counseling data Analysis & find customer’s insight, documentation & visualization on Power BI.
- Contents management on Major website & YouTube (CSS, HTML proficiency required)
- Proficient in creating technical content. (Video editing skills will be an advantage)
- Strong interpersonal skills, particularly in multi-cultural environments
- Proven teamwork skills and positive attitude.
- Education: B.E or Diploma in Electronics/IT (Technical Background)
- Specialized knowledge: Knowledge on Appliance products will be an advantage
- Skills: High Proficiency in Excel, PowerPoint, and MS Word,
Knowledge of any Visualization tools like : Data Studio/Power BI/Tableau
HTML, CSS, Adobe CC
Knowledge of PHP, Webhosting
- Other characteristics such as personal characteristics: Positive attitude to learn new things & good behavior with juniors & seniors.
- Creative and Well-Organized
- Experience: More than 3 years with added IT/Technical Support/Technical Trainer/ background experience.
- Language: English mandatory, Arabic & French or Turkish will be an advantage.