OnePoint HR and Management Consultants

Job Detail

Home Appliance Technical Support Executive - Dubai Home Appliance Technical Support Executive - Dubai Others

 

 

 

 

Job purpose

Extensively involved in Home Appliances Service Technical Quality operation management, Training operation management, & after sales service.

Duties and responsibilities

  • Maintain working knowledge of all products to be a subject matter expert while managing overall product quality issues for REF, WM, DW, RAC Products.
  • Full Product lifecycle and design experience with ability to troubleshoot effectively.
  • Researches and identifies appropriate solutions; organizes and prioritizes technical support schedule; conducts technical support sessions for users of all skill levels on a variety of computer / software related subjects.
  • Risk/Quality Analysis, Faults Assessing, detail knowledge on component checking, inverter technology knowledge, and efficiently reading circuit diagrams.
  • Provides technical support for target audience; and troubleshoots technical problems.
  • Prepare training needs analysis, and conduct Train the Trainer Sessions.
  • Thorough hands on & field experience with Service franchisee to maintain high level satisfaction in Field Service, Workshop Service, Service Centers, and Operations.
  • Proficient in creating technical content. (Video Editing skills will be an advantage)
  • Strong interpersonal skills, particularly in multi-cultural environments.

Qualifications

Qualifications include:

  • Education: Mechanical Engineer or equivalent Diploma.
  • Specialized knowledge: REF, WM, DW, RAC Products.
  • Skills: High Proficiency in Excel, PowerPoint, and MS Word. - Excel Data Analysis skills should be good. Knowing Power BI will be an advantage.
  • Other characteristics such as personal characteristics: Positive attitude to learn new things & good behavior with juniors & seniors.
  • Experience: At least 5 years’ experience  
  • Language: English mandatory, Arabic & French will be an advantage.

 

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