OnePoint HR and Management Consultants

Job Detail

Information Display B2B Technical Support - Dubai Information Display B2B Technical Support - Dubai Others

 

 

 

 

Job purpose

Extensively involved in Information Display (Signage Products, Hotel TV & LED Signage) Service Technical Quality operation management, Training operation management, & after sales service.

Duties and responsibilities

  • Maintain working knowledge of all products to be a subject matter expert while managing overall product quality issues for Signage Products, Hotel TV & LED Signage Products.
  • Full Product lifecycle and design experience with ability to troubleshoot effectively.
  • Researches and identifies appropriate solutions; organizes and prioritizes technical support and training schedule; conducts technical training sessions for users of all skill levels on a variety of computer / software related subjects;
  • Risk/Quality Analysis, Faults Assessing and detail knowledge on parts such as main board, power board, T-Con, OLED Panel, TFT panels, LCD modules, and additionally you should efficiently read & understand circuit diagrams.
  • Knowledge on how to install/configure and calibrate video wall display.
  • LED Pixel Repair Knowledge is required.
  • In-depth knowledge on Signage content management solution software.
  • Provides technical support for target audience; and troubleshoots technical problems.
  • Prepare/manage training needs analysis, and conduct “Train the Trainer” Sessions.
  • Proficient in creating technical content. (Video Editing skills will be an advantage)
  • Strong interpersonal skills, particularly in multi-cultural environments

Qualifications

Qualifications include:

  • Education: B.E or Diploma in Electronics / IT Hardware & Networking.
  • Specialized knowledge: Signage Products, Hotel TV & LED Signage
  • Skills: High Proficiency in Excel, PowerPoint, and MS Word.- Excel Data Analysis skills should be good.
  • Other characteristics such as personal characteristics: Positive attitude to learn new things & good behavior with juniors & seniors.
  • Experience: At least 5 years with added IT background experience.
  • Language: English mandatory, Arabic & French will be an advantage.

 

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